Effective Date: 5 June 2025
1. Introduction
This Acceptable Use Policy (“AUP”) forms part of the Agreement applicable to all services and products offered by EZHosting. It is designed to ensure compliance with South African laws and to protect EZHosting’s network, customers, and the broader internet community from improper and illegal activities.
By accessing our website or using our services, you agree to be bound by this AUP.
2. Unacceptable Use and Prohibited Activities
You may only use EZHosting’s services for lawful purposes. Prohibited activities include, but are not limited to:
- Illegal Content or Activity: Hosting or transmitting child pornography, hate speech, incitement to violence, or discrimination.
- Harassment and Abuse: Defamation, stalking, harassment, or threats.
- Intellectual Property Infringement: Distributing copyrighted or pirated material.
- Privacy Violations: Collecting or processing personal data without lawful consent.
- Fraud: Impersonation, pyramid schemes, identity theft, or unauthorized agreements.
- Network Attacks: Hacking, spoofing, port scanning, DDoS attacks, or running compromised services.
- Malware: Transmitting or distributing viruses, worms, trojans, botnets, or other malicious software.
- Overuse of Resources: Sustained throughput exceeding 200 Mbps for over 240 minutes, or 500 Mbps for over 20 minutes. Excessive CPU, RAM, or disk I/O consumption that degrades service for other clients.
- Prohibited Services: Running Tor exit nodes, open proxies, open relays, crypto mining operations, blockchain nodes, or any service used primarily for unlawful activity.
- Insecure Services: Running services with known vulnerabilities, outdated software, or insecure configurations.
3. Spam and Unsolicited Mail
You may not use EZHosting’s infrastructure for:
- Sending bulk, unsolicited email (“spam”).
- Maintaining mailing lists without confirmed opt-in records.
- Operating services used to bounce, relay, or harvest spam.
- Failing to remove opt-out or invalid recipients.
- Advertising services hosted on EZHosting via spam.
- Failing to secure your mail server against public relay.
4. Public and Third-Party Content
EZHosting is not responsible for third-party content accessed via its network. You access such content at your own risk and are solely responsible for evaluating its safety and legality.
5. Usenet and Forums
Prohibited activities include:
- Excessive cross-posting.
- Posting unrelated or off-topic material.
- Posting binaries to non-binary groups.
- Posting unsolicited advertisements unless expressly permitted by that forum.
6. Protection of Minors
You may not use EZHosting’s services to harm, exploit, or expose minors to unlawful content, including hosting or sharing child sexual abuse material (CSAM).
7. Client Security Responsibilities
- Clients are solely responsible for securing their own systems, applications, and data.
- Clients must apply security updates, maintain strong passwords, and configure software securely.
- EZHosting shall not be liable for compromises resulting from client negligence, outdated software, or weak security practices.
8. Determination of Breach
EZHosting retains the sole right to determine, at its discretion, whether any conduct violates this AUP. Our determination shall be final and binding.
9. Complaints and Enforcement
- Complaints must be submitted in writing and include technical details (IP addresses, logs, headers) and the nature of the offense.
EZHosting may take actions including, but not limited to:
- Suspending or terminating services.
- Blocking traffic or access to abusive services.
- Reporting unlawful conduct to law enforcement or regulators (in South Africa or internationally).
- Recovering legal, administrative, and technical costs associated with abuse.
- Retaining payments and issuing no refunds for violations.
10. Interception of Communications
EZHosting complies with the Regulation of Interception and Provision of Communication-related Information Act (RICA) and will only intercept communications when lawfully required to do so.
11. Liability for Abuse
- Clients are liable for all actions conducted through their accounts, whether by themselves, employees, or third parties.
- Clients shall indemnify EZHosting against any damages, penalties, costs, or third-party claims resulting from violations of this AUP.
12. Survival of Obligations
All obligations relating to indemnification, liability, prohibited activities, and costs of enforcement shall survive termination of services.
13. General Provisions
- No Waiver: Failure to enforce any part of this AUP does not waive our right to enforce it later.
- Jurisdiction: This AUP is governed by South African law.
- Severability: If any provision is held invalid, the remainder shall remain in force.
14. Contact Us
For any questions or complaints related to this AUP, please contact:
support@ezhosting.co.za