Effective Date: 5 June 2025
EZHosting (Pty) Ltd (“EZHosting”, “we”, “us”, “our”) is committed to complying with the Protection of Personal Information Act (POPIA), No. 4 of 2013, and to protecting the privacy of all individuals whose personal information we collect, process, and store, particularly our customers.
This POPIA Statement outlines how we manage your personal information as required under South African law.
1. Purpose of Collection
We collect and process your personal information for the following purposes:
To provide and maintain hosting and related services.
To verify your identity.
To communicate with you about our services.
To detect and prevent fraud, security breaches, and illegal use of our services.
To comply with legal and regulatory obligations.
2. Types of Personal Information We Collect
Depending on the service(s) you use, we may collect the following:
Full name and contact details (email, phone, address).
Company or business information (where applicable).
Identification documents (e.g., ID or registration documents, if required).
Payment and billing information.
IP addresses, domain data, and usage logs.
Communication records, including support tickets and emails.
3. How We Collect Your Information
We collect personal information:
Directly from you when you sign up, contact us, or use our services.
Automatically through your interaction with our services (e.g., IP logs, domain usage).
From third parties with your consent or where legally permitted.
4. Your Rights under POPIA
You have the right to:
Access your personal information.
Request correction, deletion, or limitation of your personal data.
Withdraw consent (where processing is based on consent).
Lodge a complaint with the Information Regulator.
To exercise these rights, please contact us at support@ezhosting.co.za.
5. Information Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. This includes encryption, firewalls, access control, and routine monitoring.
6. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined above or as required by law. Once no longer needed, your data is securely deleted or anonymized.
7. Third-Party Disclosure
We do not sell your information. We may share your information with:
Payment processors and financial institutions.
Domain registries and technical providers essential to our services.
Legal authorities, when required by law.
All third parties are contractually obligated to handle your data securely and in accordance with POPIA.
8. Cross-Border Transfers
Where necessary, we may transfer personal information outside South Africa. In such cases, we ensure that the receiving party is subject to binding agreements or laws that ensure equivalent protection.
9. Updates to This Statement
We may revise this statement from time to time. The latest version will always be available on our website and effective from the published date.
10. Contact Information
If you have any questions or concerns about how we handle your personal information:
support@ezhosting.co.za