Last updated: 8 November 2026
1. Who is responsible for your information?
EZHosting is a product of Technojoy (Pty) Ltd. This policy explains how we handle personal information in connection with our website, hosting services, client portal, support, domain tools and optional advertising. Contact support@ezhosting.co.za with privacy questions or to exercise your rights. We will route your request to the appropriate person responsible for privacy.
2. Information we process
- Account and contact information you provide, such as your name, business details, email address, telephone number and billing address.
- Service, order, invoice and payment-status information needed to supply and administer your services. Payment providers process payment information under their own notices.
- Support messages, correspondence, attachments and information you choose to provide to resolve an issue.
- Technical information such as IP addresses, browser and device information, access events and security records. An IP address or online identifier may be personal information and is not automatically anonymous.
- Domain names you enter into availability or WHOIS tools and the public registration information returned by domain-service providers. Registry privacy rules may limit what is returned.
3. Why we use information and our lawful grounds
We process information to provide requested services and pre-contract assistance, manage accounts and billing, respond to support requests, meet legal obligations, and protect our systems from fraud, spam and misuse. Depending on the purpose and applicable law, the lawful ground may be performance of a contract, compliance with a legal obligation, a legitimate interest that does not override your rights, or consent. We do not treat visiting the website, scrolling or reading this policy as consent to optional advertising cookies.
Where we rely on consent, you may withdraw it. Where we rely on legitimate interests, you may object and ask us to explain the relevant interest. Direct marketing is subject to applicable South African and other marketing requirements; you may opt out of promotional messages. Service and security messages needed to administer your account are separate from marketing.
4. Cookies, storage and your choices
The site saves a versioned advertising preference in first-party browser storage. Your choice is valid for up to 180 days, after which a new choice is requested. Browser-storage records may remain until cleared or a subsequent visit processes them. If storage is unavailable, an old permission is not trusted. Client login, shopping-cart and other service tools may use storage necessary to provide the functionality you request.
Our own hosting promotions may appear immediately. The cookie notice offers Required only, Manage preferences and Accept all. Required only does not grant optional advertising-storage or personalisation permission; eligible limited advertising or our own promotions may still appear. Manage preferences lets you separately allow advertising cookies and measurement, and personalised advertising. Accept all permits those optional purposes, subject to the applicable Google consent requirements. You can change your site choice through Privacy choices in the footer. Rejecting optional tracking does not remove our advertising placements or prevent you using our domain tools and services. Where a choice changes after Google has loaded, WHOIS reloads to apply the new limits. Third-party cookies can also be managed through your browser and the provider.
Where European or other consent rules apply, a certified consent management platform supplies the required signals. Google selects the eligible serving mode from the genuine consent record. A site-level choice does not fabricate or overwrite that record. If Required only conflicts with an earlier Google permission, our promotions remain until you update the Google privacy choices. Missing or unknown regional information is not treated as permission for optional tracking. Non-personalised ads can still use advertising cookies and are not the same as limited ads.
5. Google advertising on WHOIS
Google advertising may process technical information such as your IP address, device and browser information, page context, online identifiers and advertising interactions. Personalised advertising may use your interests and past activity, but is enabled only when both your site preference and the required Google permissions allow it. Non-personalised advertising uses contextual information and may still use cookies for frequency limits and reporting. Google scripts run within the page and may access information visible there, including a domain you type and returned lookup details. Do not enter confidential information after enabling third-party scripts. Our integration does not deliberately pass domain queries or raw WHOIS records as advertising parameters.
Before you make a privacy choice we show our own promotions. A choice, including Required only, can load the Google tag to establish eligible advertising and regional privacy signals. Even while ad requests are paused, loading the tag contacts Google and may read existing Google cookies. Required only requests no optional advertising-storage or personalisation permission. Google may serve eligible limited ads when the genuine consent record establishes the necessary transparency and restrictions. Limited ads can still use technical information for delivery and, when programmatic limited ads are enabled, fraud-prevention cookies, local storage or similar mechanisms. They are not described as containing no cookies or no personal information. Where no supported limited-ad signal is available, our own promotions remain. Google applies its own vendor, eligibility, inventory and policy checks, so ad delivery is not guaranteed. Its consent message identifies participating vendors and choices. Sensitive-category filters are used, but third-party creative suitability cannot be guaranteed; report inappropriate adverts to us.
Learn how Google uses information from partner sites: https://policies.google.com/technologies/partner-sites. Google privacy information: https://policies.google.com/privacy. Advertising preferences: https://myadcenter.google.com/. Google limited-ad information: https://support.google.com/adsense/answer/14210870. Use Manage Google privacy choices in our preference panel to update the certified provider message when available.
6. Domain tools, security and abuse prevention
Domain searches are sent to the configured domain-service connection to provide the result you request. Public registration information may relate to other people; use it lawfully and do not use our tools to harvest personal information or send spam. Our application rate limiter uses hashed IP identifiers, short rolling-window timestamps and temporary request leases. Diagnostic status deliberately excludes API credentials, raw response bodies and searched domain names. Ordinary web-server and security logs may contain request or technical information and are governed by operational retention and access controls.
7. Sharing and international processing
We share information only as needed with service providers involved in hosting, billing, payment processing, domain registration and lookup, support, security and optional advertising, or where disclosure is required by law. We do not sell account or support information as a customer list. Some recipients or infrastructure may be outside South Africa or the country in which you live. Transfers that require protection under POPIA or the GDPR must use an applicable lawful transfer basis and safeguards. Contact us for information about recipients and the safeguards relevant to your service.
8. Retention and security
We retain information for the purpose for which it was collected, applicable legal and accounting requirements, dispute resolution and legitimate security needs. Retention depends on the record and service rather than a single period for all data. When information is no longer required, it should be deleted, anonymised or otherwise handled in accordance with applicable retention rules. Optional-ad preferences expire after the stated period. Google and other independent providers apply their own retention policies.
We use appropriate access restrictions and technical and organisational measures to protect personal information. No internet system can promise absolute security. Where a personal-information breach creates a notification obligation, we must notify the relevant regulator and affected people in accordance with applicable law, including POPIA and, where applicable, GDPR requirements.
9. Your rights under POPIA and, where applicable, GDPR
- Ask whether we hold your personal information and request access to it.
- Request correction of inaccurate information or deletion where applicable. Legal or contractual retention duties may limit deletion.
- Object to applicable processing, including direct marketing, and withdraw consent without affecting processing that was lawful before withdrawal.
- Where GDPR applies, request restriction of processing or data portability when the relevant legal conditions are met.
- Ask about a significant decision based solely on automated processing, and exercise any applicable right to human intervention or review.
- Lodge a complaint with the relevant supervisory authority. In South Africa, contact the Information Regulator at https://inforegulator.org.za/complaints/. Where GDPR applies, you may also complain to the competent European supervisory authority.
Send requests to support@ezhosting.co.za. We may need proportionate verification of your identity to protect your information. We will respond within the deadlines required by the law applicable to the request. Do not send passwords, payment-card details or unnecessary identity documents in an initial request.
10. Children, other websites and changes
Do not submit personal information about children without the necessary authority and lawful basis. Links to other websites are subject to those providers' privacy practices. This policy may change when our services, processing or legal requirements change. The date above identifies this version. Material changes affecting a consent-based purpose may require a new choice rather than relying on an earlier preference.