Effective Date: 02 June 2025
At EZHosting, we take pride in providing reliable, high-quality hosting services to all our clients. Please read this Refund Policy carefully before making any purchases or signing up for any services.
1. No Refunds Policy
EZHosting operates under a strict no-refund policy. By purchasing any of our services, including but not limited to:
Website hosting
Domain name registration
SSL certificates
Email hosting
Add-ons or custom services
You acknowledge and agree that all payments are final, and no refunds will be issued for any reason, including:
Account cancellations
Non-usage of services
Client dissatisfaction
Service downtime or interruptions
Early termination of contracts
2. Domains, SSL, and Third-Party Services
All domain name registrations, SSL certificates, and third-party tools are non-refundable under any circumstances due to the nature of their provisioning and registration processes.
3. Chargebacks and Disputes
Initiating a chargeback or payment dispute with your bank or payment provider without contacting us first may result in:
Immediate suspension of your account
Termination of services
Reporting to credit or fraud prevention agencies
If you have a billing concern, please contact us first at billing@ezhosting.co.za.
4. Exceptional Circumstances
In very rare, documented cases where an error occurs on our side (such as double billing or service misprovision), a discretionary credit may be issued. This is not guaranteed and will be handled on a case-by-case basis.
5. Policy Acknowledgment
By using our services, you acknowledge that:
You have read and understood this No Refund Policy.
You accept that all sales are final and non-refundable.
6. Contact Us
If you have questions about this policy or your billing account, please contact:
EZHosting Billing Department
Email: billing@ezhosting.co.za
Website: www.ezhosting.co.za