Terms and conditions

Terms & Conditions

Effective Date: 05 June 2025

Introduction

Welcome to EZHosting. By using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully. If you do not agree, you must not use our services.

Definitions

“EZHosting”, “we”, “us”, “our” – the hosting service provider.
“Client”, “you”, “your” – the person or entity using our services.
“Services” – all products and services offered by EZHosting, including but not limited to domain registration, shared hosting, VPS, dedicated servers, and website design.
“Content” – all data, files, code, media, and materials uploaded, hosted, or transmitted through our services.

Eligibility

You must be at least 18 years old to use our services. By registering, you confirm that you are legally able to enter into binding contracts.

Account Responsibility

• You are solely responsible for securing your account, login credentials, and data.
• EZHosting will not be held liable for any unauthorized access, data loss, or damages arising from compromised credentials.
• You must immediately notify us if you suspect any unauthorized activity.

Acceptable Use Policy

You agree not to use our services for:

• Illegal activities under South African or international law;
• Sending unsolicited bulk email (spam);
• Hosting or distributing malware, phishing content, or hacking tools;
• Hosting unlawful, obscene, defamatory, or copyrighted content without authorization;
• Any activity that could disrupt EZHosting’s infrastructure, reputation, or other clients.

Enforcement:

• EZHosting may suspend, restrict, or terminate your services without notice if you breach this policy.
• We may block or remove content at our discretion where legally required or reasonably necessary to protect our infrastructure or reputation.

Billing and Payment
All services are billed in advance unless otherwise agreed.
Late payments may result in suspension or termination of services.
Prices may change with 30 days’ notice via email or website announcement
Refunds are only provided where expressly stated in writing.
Domain Registration and Renewal

• EZHosting acts as a reseller for accredited registrars.
• You are responsible for ensuring domain renewals and maintaining accurate contact information.
• We are not liable for expired domains or losses from delays, incorrect settings, or registrar policies.
• Redemption and recovery fees apply if domains enter redemption status.

Service Availability

• We target 99.9% uptime, but we do not guarantee uninterrupted service.
• Outages may occur due to maintenance, system failures, or external disruptions.
• We are not liable for downtime caused by third-party providers, force majeure, or external network failures.

Data Security & Backups

• EZHosting employs reasonable security measures but does not guarantee protection against cyber-attacks or unauthorized access.
• Backups are performed periodically; however, clients are solely responsible for maintaining their own backups.
• EZHosting shall not be liable for data loss, corruption, or restoration delays.

Termination & Suspension

• You may cancel your services at any time through your client portal.

EZHosting may suspend or terminate services:

• for violation of these Terms;
• for non-payment;
• to comply with law enforcement or regulatory requests;
• if your usage threatens our infrastructure or other clients.
• Upon termination, data may be deleted permanently. It is your responsibility to download backups prior to cancellation.
• No refunds for unused prepaid services unless otherwise agreed in writing.

Limitation of Liability

• EZHosting provides services “as is” and “as available” without warranties of any kind.
• We are not liable for direct, indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, goodwill, or business interruption.
• Our maximum liability in any circumstance is limited to the amount paid by you to EZHosting for the specific service in the 3 months prior to the claim.

Indemnification

You agree to indemnify and hold harmless EZHosting, its employees, and partners against all claims, damages, liabilities, costs, or expenses arising from:

• your use of our services;
• your content or activities;
• any breach of these Terms;
• infringement of intellectual property or rights of third parties.

Business Continuity & Cessation of Services

• In the event EZHosting ceases operations, clients will be given reasonable notice (where practicable) to migrate services.
• No warranties are made regarding data migration assistance in such circumstances.
• Outstanding debts to EZHosting remain payable.

Reseller Hosting Terms

Reseller Hosting Terms:
1) Reseller Responsibilities:
You are fully responsible for the conduct, content, and compliance of all your end-users. Resellers must ensure that their clients comply with EZHosting’s Terms of Service, Acceptable Use Policy, and all applicable laws. Any violation by a reseller’s client will be treated as a violation by the reseller.
2) Branding and White-Labeling:
You may brand your hosting services using your own company name and logo. You may not misrepresent your relationship with EZHosting or claim ownership over our infrastructure. You must not use EZHosting branding unless specifically authorized.
3) Technical Support:
EZHosting provides support to the reseller only. You are solely responsible for providing support to your clients. Do not refer end-users directly to EZHosting unless approved in writing.
4) Account Suspension:
We reserve the right to suspend or terminate any reseller or client accounts for breach of these terms. You are responsible for promptly responding to abuse reports, DMCA notices, and legal complaints involving your clients. 15.5. Billing and Pricing You may set your own pricing for your customers. You remain responsible for all payments due to EZHosting regardless of whether you collect payment from your clients.

Affiliate Program Terms

1) Eligibility:
You must have an active EZHosting account to participate. We reserve the right to accept or reject any affiliate application at our discretion.
2) Commission Structure:
Commissions are paid for valid, paying customers referred via your unique affiliate link. Payouts are made once the referred client remains active for 30 days and your account balance exceeds R250 or equivalent.
3) Prohibited Conduct:
You may not:
Use spam, misleading advertising, or unauthorized paid ads (e.g., bidding on EZHosting brand terms).
Misrepresent EZHosting or your affiliation.
Use affiliate links in inappropriate or deceptive contexts (e.g., adult, hate, or illegal content).
Violations will result in immediate termination of your affiliate account and forfeiture of unpaid commissions.
4) Account Termination:
EZHosting reserves the right to suspend or terminate affiliate accounts at any time, without prior notice, for conduct that violates these terms or harms EZHosting’s brand.

Privacy & Data Protection

• EZHosting complies with the Protection of Personal Information Act (POPIA), GDPR (where applicable), and other relevant data laws.
• By using our services, you consent to our collection, processing, and storage of your data in accordance with our [Privacy Policy].
• We may disclose data to comply with legal obligations, regulatory authorities, or fraud prevention.

Force Majeure

EZHosting shall not be liable for service failures or delays due to circumstances beyond our control, including but not limited to: natural disasters, cyber-attacks, power outages, strikes, regulatory changes, or internet disruptions.

Entire Agreement & Severability

These Terms constitute the entire agreement between you and EZHosting. If any provision is deemed invalid, the remainder shall remain in full force.

Governing Law & Jurisdiction

These Terms are governed by the laws of the Republic of South Africa. All disputes shall be subject to the exclusive jurisdiction of the South African courts.

EZHosting Service Level Agreement (SLA)

Effective Date: 05 June 2025

Purpose

This Service Level Agreement (“SLA”) outlines EZHosting’s commitments regarding uptime, support, and performance of our hosting services. It forms part of the Terms and Conditions and Acceptable Use Policy.

Service Availability

• EZHosting targets 99.9% uptime per calendar month for hosting services.
• “Uptime” refers to the availability of the server on which your services are hosted, measured at the network port.

Downtime does not include:

• Scheduled maintenance (announced at least 24 hours in advance).
• Emergency maintenance required to protect security or stability.
• Downtime caused by client software, scripts, or configurations.
• Failures outside EZHosting’s control (e.g., upstream providers, DDoS attacks, force majeure).

Service Credits

• If uptime falls below the 99.9% monthly target, you may request a service credit.
• Credits will be applied to future invoices only, and are calculated as follows:

Monthly Uptime Credit Percentage of Monthly Fee
99.0% – 99.8% 10% credit
95.0% – 98.9% 25% credit
Below 95% 50% credit

• Maximum credit in any billing cycle is limited to 50% of the monthly fee for the affected service.
• Credits must be requested within 7 days of the end of the affected month via support ticket.

Support Response Times

EZHosting provides support via email and ticketing system. Response targets are:

• Critical Issues (Service Down): Initial response within 1 hour.
• High Priority (Severe Degradation): Initial response within 4 hours.
• Normal Priority (General Support): Initial response within 24 hours.

These are targets, not guarantees, but EZHosting will use reasonable efforts to meet them.

Backups and Data Responsibility

• EZHosting performs periodic backups for disaster recovery purposes but does not guarantee backup availability or integrity.
• Clients are solely responsible for maintaining their own data backups.
• EZHosting is not liable for loss of data due to client actions, third-party software, or external attacks.

Exclusions

This SLA does not apply to:

• Free or trial services.
• Issues caused by client misuse, custom code, or third-party integrations.
• Downtime from force majeure events (see Terms & Conditions).
• Network issues outside of EZHosting’s direct control.

Limitation of Remedies

Service credits described in this SLA are the sole and exclusive remedy for service interruptions, downtime, or failure to meet performance targets.

Amendments

EZHosting reserves the right to update or modify this SLA. Continued use of services after changes constitutes acceptance of the revised SLA.

Governing Law

This SLA is governed by the laws of the Republic of South Africa and falls under the jurisdiction of South African courts.

7 Day Money Back Guarantee

We offer a 7-day money-back guarantee on all eligible hosting plans purchased directly through our website.

This policy is designed to give new customers peace of mind while trying our services.

Eligibility Criteria:

• Refund Request Timeframe: You must submit your refund request within 7 calendar days of the initial purchase.
• Hosting Plans Only: This guarantee applies only to standard hosting services. Add-ons, upgrades, domain names, and third-party services are excluded.
• Technical Issues: If the hosting service is not functioning correctly and we are unable to resolve the issue within a reasonable time, a full refund will be issued.

Exclusions – The Guarantee Does Not Apply If:

• Free Premium Products Were Requested: If you requested or activated any free premium products (e.g., Elementor Pro, Astra Pro, or similar licensed tools), the refund guarantee is void.
• Limited-Time or Promotional Offers: If your plan was purchased during a special or promotional offer, including discounted bundles, the guarantee does not apply.
• Terms of Service Violation: If your account is suspended or terminated due to a violation of our Terms of Service, you are not eligible for a refund.
• Domain Purchase: Once a domain is purchased and registered, there will be no refund.

Additional Notes:

• Refunds will be issued to the original payment method.
• Processing times may take 5–10 business days, depending on your payment provider.
• We reserve the right to deny refund requests in cases of abuse or suspected fraud.

By using our services, you agree to these terms.
Contact Us
EZHosting Support
Email: support@ezhosting.co.za
Website: www.ezhosting.co.za